How do I know if I am eligible for the On-Time incentive?
If you are eligible for this promotion, you would have received an email notification in your inbox.
What are the details of this incentive?
Couriers can complete 10 On-Time deliveries between 12pm 05/30 and 06/01 to get an additional $10. The deliveries don’t need to be consecutive, but they must be On-Time for both pick up and drop off to count as On-Time.
What is an “On-Time” delivery?
On-Time means you arrive at restaurant pickups and customer dropoffs by the “expected by” times in the app. These are suggested times for when customers are expecting you for every leg of your trip. There should be plenty of time to complete your delivery, so you don’t have to rush.
What goes into my On-Time Rate calculation?
On Time Rate looks back at your 200 most recent Pick Up at merchant and Drop Off At eater legs, and shows the percentage of the legs that are on time. The 200 lookback does not show the most recent 100 pick ups and 100 drop offs, but the most recent 200 across both trip legs.
What is a delivery leg?
A delivery leg is a delivery task couriers complete when in motion to complete a customer’s order. For On-Time Rate, the 2 legs that are tracked are: 1. Enroute to merchant 2. Enroute to eater
Where can I find my On-Time Rate?
You can view your On-Time rate in your Profile Hub, along with other metrics like Acceptance Rate and Cancellation Rate. On Time Rate is calculated by the percent of the last 200 delivery legs, both pick up and drop off, that are completed on time.
When will I receive my payment if I successfully complete the incentive?
Payments will be confirmed within 2 days of the end of the promotion and sent out under the normal payment schedule.
How do I track my progress towards 10 On-Time trips during the promotion period?
You can track your progress under your “On-Time Rate” in your app. This will show all of your historical and current data for your last 200 trips. By looking for the deliveries completed during the promotion period, you can review how many of your deliveries were on-time.
ඔබට අපෙන් වෙනත් උදව් අවශ්ය ද?